Kidz Toyz
We know buying ride-on vehicles for your kids can come with lots of questions. Below are the most common ones parents ask us at Kidz Toyz.
🚗 What age are your ride-on cars suitable for?
Most of our ride-on vehicles are designed for children aged 1-10 years depending on the model. Your child must be able to sit up and support themselves.
Each product page has the recommended age, weight limit, and features so you can choose the perfect vehicle for your child.
🔋 How long does the battery last?
Battery life typically lasts 45–90 minutes of continuous driving depending on:
• Terrain
• Child’s weight
• Driving style
• Model of the vehicle
Charging usually takes 8–12 hours for a full charge.
🛠 Do the cars come assembled?
No - your ride-on will arrive partially assembled.
Assembly is designed to be simple and usually takes 20–40 minutes.
We provide clear instructions, and some models also have step-by-step video guides via our YouTube channel KidzToyz25.
🎮 Do the cars come with parental remote control?
Yes - many of our vehicles include a 2.4G parental remote control.
This allows parents to:
• Control steering and speed
• Stop the vehicle instantly
• Assist younger children while they learn to drive
🚚 How long does shipping take?
We ship from within New Zealand.
Typical delivery times:
North Island: 1–3 working days
South Island: 2–5 working days
Once your order ships, you will receive tracking details via email.
📦 Do you ship nationwide?
Yes - we ship throughout New Zealand.
Shipping rates are selected at checkout depending on your location.
🔧 What if something is missing or damaged?
If any parts are missing or damaged, please contact us and we’ll fix it quickly.
Email: admin@kidztoyz.co.nz
Our team will arrange replacement parts or assistance as soon as possible.
🧒 Are the ride-on cars safe?
Safety is extremely important to us.
Our vehicles include features such as:
• Seat belts
• Soft start motors
• Parental remote control
• Speed limit settings
We always recommend adult supervision while children are using ride-on vehicles.
🎵 Do the cars have music or Bluetooth?
All of our models include fun entertainment features such as:
• Bluetooth connectivity
• Built-in music
• USB ports
• Working lights
Kids can even play their favourite songs while driving.
🔋 Can I buy replacement batteries?
Yes. Replacement batteries are available for most models.
If you need help finding the correct battery, just email our support team.
Email: admin@kidztoyz.co.nz
🎁 Do you offer discounts or promotions?
Yes - we regularly run promotions such as:
• Afterpay Day sales
• Seasonal offers
• Bundle deals
The best way to stay updated is by following us on social media or subscribing to our email.
💳 What payment methods do you accept?
We accept several secure payment options including:
• Credit & Debit Cards
• Afterpay
• Online checkout payments
This allows parents to spread the cost if needed.
🚗 What is the maximum weight limit?
Weight limits vary by model, but most vehicles support up to 40kg for best performance. Always check the product description for the exact limit to ensure the best performance and safety for your child.
🏡 Can the ride-on cars be used on grass or gravel?
Yes, many of our vehicles can handle grass, concrete, and paved surfaces.
However performance may vary depending on:
• Terrain
• Battery charge
• Child’s weight
For best results, smooth surfaces like driveways or footpaths provide the longest ride time.
⚡ What speed do the ride-on cars go?
Most models have multiple speed settings and travel between:
3km/h – 12km/h
This keeps the ride fun while still being safe for young drivers.
👶 Can younger children use the cars?
Yes. Many of our vehicles include a parental remote control, allowing parents to control the car while younger children enjoy the ride.
This makes them great even for kids under the recommended driving age with supervision.
🔊 Are the lights and sounds real?
Yes! Many models include:
• Working LED headlights
• Engine start sounds
• Music player or Bluetooth
• Horn and dashboard sounds
These features make the experience feel just like a real car for kids.
🛠 Do you provide spare parts?
Yes - we stock a range of replacement parts including:
• Batteries
• Chargers
• Remote controls
• Wheels
If you're unsure which part you need, our support team can help.
📦 What if my order arrives damaged?
While this is rare, if your order arrives damaged please contact us within 48 hours of delivery.
Include:
• Your order number
• Photos of the issue
• A short description
We’ll organise a replacement part or solution as quickly as possible.
🎁 Are your ride-on cars good gifts?
Absolutely! Our ride-on vehicles are one of the most exciting gifts for kids.
They’re especially popular for:
• Birthdays
• Christmas
• Special milestones
Many parents tell us the moment their child sees their new car is pure excitement.
📍 Where are you located?
Kidz Toyz is a New Zealand-based business our show room is located at 52 Progressive Way, East Tamaki Auckland.
We source high-quality vehicles internationally and ship them to families across New Zealand.
🔋 Can the battery be overcharged?
To keep your battery in the best condition:
• Charge for 8–12 hours for a full charge
• Avoid charging longer than 12 hours
• Do not leave batteries unused for long periods without charging
Proper care will help extend the life of your battery.
🎮 What is “soft start”?
Soft start technology means the vehicle accelerates gradually instead of jerking forward.
This makes driving smoother and safer for younger kids.
🧽 How do I clean the ride-on car?
Cleaning is simple:
• Use a soft cloth with mild soap and water
• Avoid spraying water directly into electrical parts
• Store indoors when possible
This keeps your child’s ride looking like new.
📩 Still have a question?
Our team is happy to help.
Contact us anytime at: admin@kidztoyz.co.nz
We aim to respond within the same day excluding public holidays.
⭐ At Kidz Toyz, our mission is simple: bring big smiles to little drivers across New Zealand.
