We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@kidztoyz.co.nz.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@kidztoyz.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@kidztoyz.co.nz.
12-MONTH MANUFACTURER’S WARRANTY
At Kidz Toyz, we stand behind the quality and workmanship of our products. Every Kidz Toyz ride-on vehicle is covered by a 12-month manufacturer’s warranty from the date of purchase.
This warranty provides cover against manufacturing defects and faults that occur under normal, intended use.
1. What Our Warranty Covers
The 12-month manufacturer’s warranty covers defects relating to:
Where a valid warranty claim is approved, Kidz Toyz may, at its discretion:
The remedy provided will depend on the nature of the fault and availability of parts.
2. Warranty Period
The manufacturer’s warranty applies for 12 months from the original date of purchase.
The warranty applies to the original purchaser and is not transferable unless otherwise agreed by Kidz Toyz.
Proof of purchase may be required to make a warranty claim.
3. What Is Not Covered
This manufacturer’s warranty does not cover damage, faults or deterioration caused by:
Kidz Toyz may request photographs, videos or other information to help determine the cause of a fault before approving a warranty claim.
4. Battery Warranty
Ride-on vehicle batteries are covered against manufacturing defects during the applicable warranty period.
Battery performance naturally decreases over time and with use. Reduced battery run time resulting from normal battery deterioration, incorrect charging, prolonged periods without charging, or failure to follow the recommended charging instructions is not considered a manufacturing defect.
Customers should follow all charging and storage instructions supplied with their product.
5. Making a Warranty Claim
If you believe your Kidz Toyz product has developed a manufacturing fault, please contact us as soon as reasonably possible.
Please provide:
Our team may ask you to complete basic troubleshooting before determining the appropriate solution.
If the issue is confirmed as a manufacturing defect, Kidz Toyz will work with you to provide an appropriate remedy.
6. Assessment of Warranty Claims
All warranty claims are subject to assessment by Kidz Toyz.
A product being within the 12-month warranty period does not automatically mean that every fault or type of damage is covered by the manufacturer’s warranty.
Where an issue is determined to have resulted from misuse, accidental damage, normal wear and tear, improper maintenance or another exclusion listed above, the claim may not be covered under this manufacturer’s warranty.
Where appropriate, Kidz Toyz may offer a paid repair or replacement option.
7. Returning Products or Parts
Kidz Toyz will advise you if a product or component needs to be returned for inspection or repair.
Please do not return products without contacting us first.
Where a warranty claim is accepted, Kidz Toyz will advise you of the applicable return or replacement process.
8. Your Rights Under New Zealand Law
This manufacturer’s warranty is provided in addition to, and does not exclude, restrict or replace, any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand law.
Nothing in this warranty is intended to limit a consumer’s statutory rights.
If a product has a failure that is covered by the Consumer Guarantees Act, you may be entitled to a remedy regardless of whether the manufacturer’s warranty period has expired.
9. Contact Us
For warranty enquiries or assistance with your Kidz Toyz product, please contact:
Kidz Toyz
admin@kidztoyz.co.nz Website: www.kidztoyz.co.nz
We’re here to help get your child back on the road and enjoying their Kidz Toyz ride-on.
